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Whether you have five minutes or a free hour or two, the Learning Center has all the content you need to learn more about our platform.Food delivery giant DoorDash has confirmed a data breach that exposed customers’ personal information. The Learning Center is your one-stop shop to learn about all DoorDash features, services, and products, and equips you with the educational tools you need to be successful on DoorDash.
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Learn more about Merchant Experience Partners and how to get in touch with yours today. They can help with any non-live account issues such as banking and reconciliation, menu updates, and account settings. Merchant Experience Partners are your new personal support contact for all of your DoorDash account needs. How else can I get DoorDash Merchant Support? OPTION 1 for US restaurants: Work with your Merchant Experience Partner (MXP) You can then choose if you’d like to call Support or chat with Support. If you’d like to reopen a previous conversation, you can do so by tapping one of the Recent Messages.įor any issues with in-progress orders, tap Live Delivery. To start a new request, tap General Support and then select the nature of your question in the next screen. If you have access to multiple stores, be sure to select the right store from the dropdown. How do I submit a Support case through the Business Manager App?įind the Support icon on the bottom navigation. If you are calling during peak meal hours, we suggest contacting Support via email or the Merchant Portal, or you can contact your Merchant Experience Partner if you have a non-urgent/live issue. Keep in mind, that call wait times can be long. You will then be prompted to choose a number based on your issue:Ĭlearly provide key issue information such as: Store Management: Questions related to using the Merchant Portal and making menu updates, or issues surrounding Tablet, Printer, and Point of Sale (POS)ģ. General Account Issues: Issues related to managing your account such as store status or reactivation requests Live Order Dasher issues: Questions or concerns related to Dashers on live orders, such as food not being delivered or Dasher behavior Live Orders: Questions or concerns related to fulfilling live orders, such as making status updates, modifying/canceling a live order, or reporting an item as unavailable Get answers to your pressing questions and issues through DoorDash Merchant Support. If you have any concern, please contact DoorDash at the number listed below.īy following these guidelines, DoorDash Merchant Support can help you resolve any issue you may have. As a best practice, never give out login information or any banking / sensitive information to anyone over the phone or email we will never ask you to login into a non-DoorDash domain.
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FRAUD WARNING: There are some fraudsters impersonating food delivery customer service, asking for information to send you a tablet or to update your bank account information.
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